Is it true that you should NEVER have to pay to get help with your student loans (as the government implies)? Well read on...

Hours-long hold times with their student-loan company are keeping public servants in a 'limbo period' wondering if they'll get the debt relief they qualify for. - 2022  

Consumer Finance Protection Bureau Sues Nation's Largest Student Loan Company Navient for Failing Borrowers at Every Stage of Repayment - - 2017

PHEAA (Fed Loan) denies 98% of public-service workers who seek debt forgiveness. - Google News - 2019

The Bureau saw a 325 percent increase in student loan servicer complaints, in which consumers identified a range of problems with payment processing, billing, customer service, borrower communications, and income-driven repayment (IDR) plan enrollment. - 2017

Borrowers have identified a range of student loan industry practices that delay, defer, or deny access to expected debt relief - - 2017

Servicing breakdowns can delay or derail progress towards PSLF  - - 2017

Additionally, the Bureau continues to hear from struggling borrowers who are delinquent on their student loans and report that they are unable to get access to accurate and actionable information from their servicer to avoid default.

“Millions of teachers, nurses, first responders and other dedicated public servants have been unfairly denied promised loan forgiveness due to longstanding bureaucratic dysfunction."   A.G. Connecticut 2022

Edfinancial Services faces penalties after misleading borrowers about student loan forgiveness - BankRate 2022

Broken Promises and Debt Pile Up as Loan Forgiveness Goes Astray - NY Times 2021

Millions of student loan borrowers may be in wrong repayment plan -  2019

EdFinancial made various misrepresentations to borrowers with Federal Family Education Loan Program (FFELP) loans about their eligibility for Public Service Loan Forgiveness (PSLF). -  

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